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ATM Management is the process of planning and implementing systems for the management, monitoring and registering of ATM machines’ events. The process enables banks and processing companies create a wide service line through an ATM. Apart from the above-mentioned service, ATM management involves the site selection for the ATM, and marketing and coordinating with third party service providers. Other activities involved in the process includes screen design, cash management, transaction processing, network design, help desk, maintenance, security service and the introduction of new functionalities etc.

Benefits of ATM Management:

  • Reduces the maintenance costs of the ATM.
  • Improves the speed and accuracy of settlement.
  • Optimizes the availability of ATMs.
  • Imports settlement data directly.
  • Eliminates the need for manual entry.
  • Identifies and resolves service issues proactively.
  • Tracks and evaluates service levels.

ATM Management is generally outsourced by the banks and financial solutions to the service providers. The service providing companies, in turn, offer specific solutions that can aid financial organizations to secure their cash dispensers and enhance product offering, thus retaining customers. They also provide monitoring services, ATM hygiene, security and operational efficiency, high availability, convenience, as well as manage and support a wide range of devices, interfaces, and transaction types. ATM Management service providers work to ensure that the consumers are furnished with increasing choices, and bring self-service terminals to airports, shopping malls, hotels, convenience stores and restaurants.

Additionally, ATM Management services ensure that the ATM kiosks face minimal or no downtime at all. Aside from monitoring the up-time percentile, the service providers also oversee the cash flow in the ATMs, asserting the prevention of cash-outs. 

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