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Unified Communication Definition

In a broad sense, unified communication (UC) encompasses all forms of communication at may be exchanged via a network such as instant messaging or chat, presence technology, IP telephony, various means of conferencing (audio, web and video) desktop sharing, speech recognition and so on along with non-real-time services of communication such as SMS, e-mail, voicemail and fax.  The motive of unified communication is to integrate synchronous communication (IP Telephony, presence information, instant messaging) and asynchronous communication (e-mail, SMS and so on) in order to provide the end user the ubiquitous access to all services from whichever device he may be using.

There are uses for UC are plenty and here are a few uses to emphasize the same:

  • Intra office communication – the use of unified communication in office environments is important to enable employees from different teams connect over computers, desk-phones and so.

  • Conference rooms – this may include speaker phones, a shared display system as well as camera system. This could be either an old school conferencing systems or modern telepresence systems.

  • Employees can choose to use unified communication to able to gain remote access to their computing devices.

Unified communication is not a single solution but a combination of multiple services such as:

  • Instant messaging

  • Call control

  • IP telephony

  • Audio, web and video conferencing

  • Presence technology

  • Screen sharing

  • Business process integration

  • Collaboration tools

  • Unified messaging

UC solution helps to stay connected with customers and business associates—to and from any device. Also, it provides flexibility in handling employees who are off site with features such as presence and conferencing.  



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