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Workflow Management Definition

Workflow is the systematic way to manage a series of activities in order to complete a task. It consists of a repeatable and an orchestrated pattern of business activity enabled by the systematic organization of resources into processes that provide services, process information or transform materials. Workflow can be declared as the work of a person or group, depicted as a sequence of operations, one or more simple or complex mechanisms or an organization of staff.

The workflow may be measured as an illustration of real work or as a view, from a more abstract or higher-level perspective. The flow being described may refer to a service, document or to a product that is being transferred from one step to another.

 An organization’s structure such as hierarchies, teams, projects and information technology may be seen as one fundamental building block to be combined with the workflow.

There are two types of workflow management:

  • Internal and external process integration—a workflow approach that allows for the description of business processes that cover applications, including those that come from diverse vendors. This usually requires a standards-based commercial workflow development environment.
  • Automated events or processes—a workflow approach that enables automated tasks (e.g., the automation of steps in a marketing campaign or a sales process) to be performed.

Workflow can be programmed with software tools that use business rules to decide when one step has been completed successfully and the next step can begin. 

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